shipping and delivery
IMPORTANT NOTICE: In conjunction with the Chinese New Year celebration, our delivery services may experience some delay. Any orders made after 9 Feb (after 11 am) will be fulfilled on 20 Feb. Thank you for your understanding and we regret any inconvenience caused. We wish you Happy Chinese New Year.
FREE Shipping and Charges
Dermalogica Malaysia offers free shipping throughout Malaysia for online purchases worth RM200 or above.
Shipping charges for orders worth below RM200 are as follows:
- West Malaysia: RM15
- East Malaysia: RM25
NOW! Available international shipping to BRUNEI
Dermalogica Malaysia offers free shipping to Brunei for online purchases worth RM500 or above.
Shipping charges for orders worth below RM500 are as follows:
- Brunei: RM150
Important notice on customs fees, duties or taxes to Brunei
Our prices do not include duties or value-added taxes (vats). if assessed, these charges are the responsibility of the package recipient who will be billed by our courier services upon delivery. We will also include an invoice on the package stating the price of the items for customs declaration.
*Delivery period for reference only.
We strive to deliver your purchased products in shortest time possible. All orders are in process as soon as the transaction is confirmed. All orders will deliver by our dedicated courier service, Monday – Friday, excluding weekend and public holidays.
Delivery Process and lead time
1. Delivery will take up to 3-7 business days from date of purchase.
2. Orders placed on Friday after 3PM and over the weekend will be processed on Monday and will be delivered out on Tuesday by our dedicated courier service, excluding public holidays.
3. Delivery is not available for addresses with P.O. Boxes.
Order tracking and delivery status
1. Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your local orders via the LOCAL ORDER HERE - GDEX. And order to Brunei track HERE - DHL.
2. In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events, and etc.
Please contact our customer service by [email protected] or phone +6(03)-7809 6623, Monday to Friday (excluding Public Holidays) from 9.30am – 5.30pm for assistance.
Multiple address delivery
We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.
Do you ship internationally?
Track your order here!