shipping and delivery
FREE Shipping and Charges
Dermalogica Malaysia offers free shipping throughout Malaysia for online purchases worth RM200 or above.
Shipping charges for orders worth below RM200 are as follows:
- West Malaysia: RM15
- East Malaysia: RM25
We strive to deliver your purchased products in shortest time possible. All orders are in process as soon as the transaction is confirmed. All orders will deliver by our dedicated courier service, Monday – Friday, excluding weekend and public holidays.
Delivery Process and lead time
1. Delivery will take up to 3-7 business days from date of purchase.
2. Orders placed on Friday after 3PM and over the weekend will be processed on Monday and will be delivered out on Tuesday by our dedicated courier service, excluding public holidays.
3. Delivery is not available for addresses with P.O. Boxes.
Order tracking and delivery status
1. Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your orders via the here.
2. In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events, and etc.
Please contact our customer service by [email protected] or phone +6(03)-7809 6688, Monday to Friday (excluding Public Holidays) from 9.30am – 5.30pm for assistance.
Multiple address delivery
We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.
Do you ship internationally?