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return and refund

We’ll gladly accept returns or exchanges for any Dermalogica.com.my purchases and will issue a full refund upon receiving your items within 5 days of the RECEIVED date.

 

Please note that we only accept exchanges of equal or lower value which have been pre-approved by our Customer Service. The refund and exchange might be rejected if the product packaging has been opened or used.

 

Just follow these easy steps:

 

1. Contact our customer immediately via email: [email protected]

2. The customer service will need to provide the reason of refund / exchange.

3. Include your order invoice in your returned package

4. Place the unused item(s) in its original condition into the original shipper packaging.

5. Please mail your package to:

 

Attn: Request for Online Refund

EIG Ecommerce Sdn. Bhd.

Lot 11, Jalan Astaka U8/88,

Seksyen U8, Bukit Jelutong,

40150 Shah Alam, Selangor

 

It will take 14-21 working days for your refund to be reflected into your bank / credit card account from the day your refund was initiated.