return and refund
We’ll gladly accept returns or exchanges for any Dermalogica.com.my purchases and will issue a full refund upon receiving your items within 5 days of the RECEIVED date.
Please note that we only accept exchanges of equal or lower value which have been pre-approved by our Customer Service. The refund and exchange might be rejected if the product packaging has been opened or used.
All shipping charges for returns will be reimbursed in the form of Store Credits.
Just follow these easy steps:
1. Contact our customer immediately via email: [email protected]
2. The customer service will need to provide the reason of refund / exchange.
3. Include your order invoice in your returned package
4. Place the unused item(s) in its original condition into the original shipper packaging.
5. Please mail your package to:
Attn: Request for Online Refund
EIG Ecommerce Sdn. Bhd.
Lot 11, Jalan Astaka U8/88,
Seksyen U8, Bukit Jelutong,
40150 Shah Alam, Selangor
It will take 14-21 working days for your refund to be reflected into your bank / credit card account from the day your refund was initiated.
If you would like products returned to be refunded via Store Credits, it will be processed within 2 working days from the day we receive your returned item.