return and refund
We’ll gladly accept returns or exchanges for any Dermalogica.com.my purchases and will issue a full refund upon receiving your items within 5 days of the RECEIVED date.
Please note that we only accept exchanges of equal or lower value which have been pre-approved by our Customer Service. The refund and exchange might be rejected if the product packaging has been opened or used.
Just follow these easy steps:
1. Contact our customer immediately via email: [email protected]
2. The customer service will need to provide the reason of refund / exchange.
3. Include your order invoice in your returned package
4. Place the unused item(s) in its original condition into the original shipper packaging.
5. Please mail your package to:
Attn: Request for Online Refund
EIG Ecommerce Sdn. Bhd.
Lot 11, Jalan Astaka U8/88,
Seksyen U8, Bukit Jelutong,
40150 Shah Alam, Selangor
It will take 14-21 working days for your refund to be reflected into your bank / credit card account from the day your refund was initiated.